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Privacy Policy

At Lisa Leung Manual Therapy we take your privacy seriously. We know how important it is to protect your personal information, and we’re committed to treating it with the care and respect it deserves.

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We do not collect personal information unless it’s provided to us directly. Any data we do collect will only be used in line with current legal requirements.

 

WHO WE ARE

Our clinic offers professional services in Sports Massage Therapy, Deep Tissue Massage and other kind of therapeutic and relaxing massages. 

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Clinic Locations:

Lisa Leung Manual Therapy, Unit 2, 67 Turnmill Street, Clerkenwell, EC1M 5RR

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Contact Information:

Email: lisaleungmt@gmail.com
Phone: 020 8050 2984
Data Protection Lead: Lisa Leung

 

WHAT IS PERSONAL DATA?

Under the UK GDPR, "personal data" refers to any information that can identify you directly or indirectly—such as your name, date of birth, contact information, or even IP address.

Since May 25, 2018, the law requires us to be transparent about:

  • What information we hold about you

  • Why we need it

  • How it’s used

  • Who it may be shared with

  • When and how it will be securely deleted


WHAT INFORMATION DO WE COLLECT & WHY?

Personal Information:

Following your first appointment, we store your completed Initial Consultation (IC) form and treatment records using Cliniko, a secure clinical software system. This includes:

  • Your name, contact details, and date of birth

  • Any communications preferences (e.g., if you opted into marketing updates)

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Why we collect this:
To communicate with you about appointments or treatment updates and—only if you opt in—to send you occasional relevant marketing messages. You can opt out at any time via email or unsubscribe links.

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Medical Information:

Initial Consultation: We record your medical history to provide safe and effective treatment. Without this information, we may not be able to offer care.
Treatment Notes: Our practitioners document your sessions for clinical accuracy and compliance with insurance and legal standards.


DATA STORAGE & SECURITY

All patient information is securely stored via Cliniko, which uses encrypted data storage and two-factor authentication for practitioner access. Data is regularly backed up and housed in high-security facilities. Only authorised staff within our clinic can access your data.

 

HOW LONG WE KEEP YOUR DATA

By law and under our insurance terms, we retain:

  • Patient records for at least 7 years after your final treatment

  • For patients under 18, we keep records until 7 years after their 18th birthday

 

After these periods, records may be securely deleted if requested.

 

WHEN WE MAY SHARE YOUR DATA

We only share your information when:

  • Required by law or regulatory bodies

  • Advised by our insurers for legal purposes

  • Necessary to protect your or others’ safety


We never share your data for marketing purposes without your consent.

 

YOUR RIGHTS UNDER UK DATA PROTECTION LAW

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion ("right to be forgotten")

  • Restrict or object to certain uses

  • Receive a copy of your data in digital form


Please note, we may not always be able to fulfill requests if we're legally required to retain certain data (e.g., for regulatory or insurance reasons).

 

COMPLAINTS

If you’re unhappy with how we handle your personal information, you can contact the UK’s Information Commissioner’s Office (ICO):


CONTACT US

For any questions or requests regarding your personal data, please get in touch:

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